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COVID-19 News and Resource Center

Current ISS Status - Updated 06/30/2020

COVID-19 Performance Plan Training
06/30/2020 - The COVID-19 Plan is finally ready. All employees must review the plan and take the survey in order to satisfy DDD requirements. The plan is here:
2020 COVID-19 Plan and the surevey is here: 2020 COVID-19 Survey.

COVID Incentive Wages
06/30/2020 - The COVID Incentive Wages ave been extended to cover direct care service hours through July 31, 2020!

COVID-19 cases are on the rise here in Arizona. Just in the last week, we have had seen several direct care workers exposed to individuals that have or may have the virus. If you have been potentially exposed, please call the office immediately. We must track this information.

05/29/2020 - We are in the process of developing a training module for our Pandemic Plan that will be specific to the current COVID-19 crisis. We hope to have the training available the first week of June. This will be a mandatory training in order to comply with DDD rules. Another email will go out as soon as the training module is ready for use. The training will be web-based and should not take long to complete.

ODDS Video

Video provided with permission from the Oregon Office of Developmental Disabilities Services

For the latest information from DDD, please visit DDD COVID-19 Actions

  • Wash your hands!
  • Social Distancing - 6 Feet Apart
  • Use face coverings such as cloth masks.
  • Limit gatherings and events.
  • Stay away from high transmission areas.
  • If you are feeling sick, stay home. Alert the office.
  • Disinfect surfaces regularly.

Audit Preparation
05/21/2020 - We are preparing for an audit that will cover timesheets and employee files. While we do not yet know when the audit will take place, we expect that both DDD and AHCCCS may try to get audits done as soon as the COVID-19 crisis is lifted. This is because there is a strong possibility that we will experience another wave of the COVID-19 in the fall or winter making it difficult to complete an audit late in the year. You may hear from office staff if we are missing signed time sheets or you are needed training.

EVV - Also, we must have 100% compliance with the AutoVist system by the end of June. DDReports will become unavailable as a means of entering time or habilitation results at the end of June. If you have not yet been trained on AutoVisit or if you are unsure of using it, please contact Jessica in the office.

Temporary Pay Increase Extended
05/15/2020 - DD has extended the temporary rate increase through the end of June.

Size Large and Size Small Gloves
05/14/2020 - For those that need them, we have both large and small gloves available in the office. Mediaum gloves are on still on back-order.

Temporary Pay Increase
04/22/2020 - DDD has notified Imagine Support Services that a temporary rate increase has been approved. This will result in an increase of $4.00 per hour for services billed between April 16 and May 31. You will see this on your May 8 check stub as "COVID Incentive". You will not see any changes for this in AutoVisit as this is a temporary pay increase. The purpose of this temporary funding increase is to help with employee retention and to ensure that we continue to provide the needed quality services to our clients.

04/15/2020 - Imagine Support Services was granted a loan under the Paycheck Protection Program (PPP) in order to keep employees on the payroll. There are very specific guidelines to this funding and how it is paid out and tracked. A formula was used to determine how much qualified individuals would be paid under this program. The first payments under the PPP are included in the 04/24/2020 paychecks as COVID Wages. For those that qualified and received some of this funding, we may need some help with the documentation at a later date. The federal government is still putting together the final rules for the PPP. We believe that we will have the funding to make it through this crisis and keep everyone paid until we are all able to go back to work.

We still have a few masks left for those that need them. Call before you come in order to make sure that we haven't run out.

Non-medical Masks Available
04/06/2020 - We have contracted with Absolute Screen Printing to purchase non-medical cloth masks. These masks will be washable and reusable. They have a paper filter that can be replaced easily and inexpensively. We are able to purchase two (2) masks per employee. If you want more masks for your family, they can be available by visiting Absolute Screen Printing (located next door to our office). We expect our masks to begin being available Tuesday, April 7. Call Jessica to reserve yours now. (623) 396-9001 or jessica@isscare.com

On March 23, 2020, Governor Ducey put out the list of Essential Services for Arizona. Imagine Support Services, LLC is providing an essential service and is OPEN for business. We are monitoring the situation and will make adjustments as needed. We do ask that you NOT come to the office unless it is absolutely necessary. Payroll, billing, and most other things can be handled over the phone or via email.

On March 30, 2020, Governor Ducey signed Executive Order 2020-18. Our reading of the order indicates that we are still open and able to work. We are still allowed to go out into public for essential activities such as grocery shopping.

Some things have changed in the last few weeks and we expect many more things to change as we all find our way through this health crisis. Below is a list of some of the changes:
  • We are tracking clients that have made the choice to call off services due to the COVID-19 pandemic. If your client is not receiving services in order to limit contact or because they are sick, we need to know this.
  • We are tracking direct care workers that have made the choice to stop providing services due to the COVID-19 pandemic. If you have decided to stop providing services due to self-quarantining, because your child’s school or daycare is closed, or because you are sick, we need to know this.
  • If you are seeking more work, we need to know this as well. As this situation progresses, I fully expect to need qualified DCWs to staff the more critical cases that we have.
  • DDD is no longer holding in-person meetings with our clients. Meetings are currently being held over the phone and may be held via video conferencing in the future. This also means that our administrative staff are no longer visiting our client’s homes for meetings.
  • Attendant care monitoring is currently on hold. We are looking into monitoring via Zoom or some other video conferencing mechanism.
  • Re-certification of CPR/First Aid and Article 9 classes are on hold. We are looking into on-line and video conferencing to continue training activities.
  • If you work with a child, they are no longer in school. If you work with an adult, their DTA may be shut down. Everybody is probably going to get tiered of being at home. We need to get inventive in order to help stave off cabin fever.
  • New laws are being passed each week that will impact the way we work. Below are some changes that provide resources to our staff in these uncertain times.

We have received several phone calls and text messages asking about the curfew or a letter that will allow us to continue working. Under Executive Order 2020-18, which effectively locked down the state, there is no curfew and the text of the order explicitly states that law enforcement will not have the authority to question anyone about their status as an essential worker. However, to put minds at ease, I have written a letter with information that would allow law enforcement to verify your status as an essential worker. You may get a copy of the letter HERE.

Also, we have posted a new continuing education course on our web site to help educate about infectious diseases. It will count as one (1) CEU unit. For all attendant care providers, we are required to have six (6) CEUs each year. I would ask each of you to visit the web site and review the course. Don't forget to take the test so that you will receive the credit.

DDD Has posted an information page. Feel free to share this information with the families that you work with.

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Offices in the Mill Iron Plaza: 25560 W. HWY 85, Suite 15 Buckeye, AZ 85326